jayo9's Privacy Policy
Your personal information is of the highest importance to us. This document provides a detailed account of how jayo9 collects, stores, and protects your information.
Last updated: January 2026 — This policy is reviewed on a periodic basis.
Table of Contents
1. Introduction and Scope
jayo9 ("we", "our", "platform") operates a reliable online entertainment and betting service for users in Bangladesh. This privacy policy sets out how jayo9 collects, processes, stores, and protects the personal information of its users.
This policy applies to the jayo9.cam website and all its associated services. By using our platform, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.
2. Information We Collect
jayo9 may collect various types of personal and non-personal information. The main categories are listed below:
a. Identity Information
- Full name and date of birth
- National ID or passport number (for identity verification)
- Username and password (in encrypted form)
- Address and nationality
b. Contact Information
- Email address
- Mobile phone number
c. Financial Information
- bKash, Nagad, Rocket, or Upay account details (for transaction processing only)
- Brief bank account details
- Deposit and withdrawal history
d. Usage Information
- Gaming history and preferences
- Login duration and activity logs
- Records of bonus and promotional offer usage
e. Technical Information
- IP address and geographic location
- Browser type and version
- Device type and operating system
- Cookie and session data
3. How We Collect Information
We collect user information in the following ways:
- Registration process: Information you provide during account creation is collected.
- Identity verification (KYC): Copies of identity documents may be collected to ensure a safe environment.
- Financial transactions: Payment method details are automatically logged during deposits and withdrawals.
- Cookies and trackers: Technical data is collected automatically when you visit the website.
- Customer support: Conversations through live chat or email may be stored when you contact us.
- Third-party sources: In some cases, information may be received from verification services for the purpose of fraud prevention and identity verification.
4. Purposes of Using Information
Collected information is used only for the legitimate purposes described below:
a. Account Management
Information is processed as needed to create, verify, and manage user accounts. This includes login, password recovery, and account security.
b. Payment Processing
Financial information is used to complete deposit and withdrawal transactions via bKash, Nagad, Rocket, or Upay. The minimum deposit is ৳300 and the minimum withdrawal is ৳800.
c. Service Improvement
User preferences and behaviour are analysed to improve the platform's game selection, navigation, and overall experience.
d. Security and Fraud Prevention
Information is used to detect and prevent unauthorised access, fraud, money laundering, and other unlawful activities.
e. Promotional Communications
With your consent, information about bonus offers, tournaments, and special promotions may be sent to you. You are given the option to stop these communications at any time.
f. Compliance with Legal Obligations
Information may be stored and processed to comply with applicable laws, regulations, or directions from regulatory authorities.
5. Information Storage and Security
jayo9 takes industry-standard technical and organisational measures to ensure the security of your personal information.
Encryption and Secure Connections
All data transfers are secured through SSL encryption. Passwords and sensitive financial information are always stored in encrypted form — they are not readable even by our staff.
Access Controls
Access to personal information is granted only to staff members who need it for their work and who are subject to strict confidentiality obligations.
Security Reviews
Our systems and processes undergo regular security reviews so that any vulnerabilities can be identified and resolved quickly.
6. Sharing Information with Third Parties
jayo9 does not sell, rent, or transfer your personal information to third parties for any commercial purpose. However, information may be shared in the limited circumstances described below:
- Payment service providers: The minimum information necessary to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer is sent to the relevant payment gateway.
- Identity verification services: As part of the KYC process, necessary information may be shared with approved verification providers.
- Technology service providers: Technology partners who assist in operating our platform may access limited information under contractual confidentiality obligations.
- Legal obligations: Information may be provided to fulfil court orders, lawful requests from law enforcement agencies, or demands from regulatory authorities.
- Business restructuring: In the event of a company merger, acquisition, or asset transfer, information may be transferred after notifying users in advance.
Our agreements with third-party partners clearly state that they may not use the information received for any additional purpose.
7. Cookies and Tracking Technologies
jayo9.cam uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve the functionality of our services.
Essential Cookies
These cookies are necessary for the basic functionality of the platform — such as maintaining login sessions and ensuring security. They cannot be disabled.
Functionality Cookies
These cookies are used to remember your language preferences, game settings, and other personalised settings.
Analytics Cookies
These cookies are used to understand how users interact with our platform and to improve the quality of the service.
You can manage cookies through your browser settings. However, disabling cookies may limit some functionality of the platform.
8. User Rights
You have the following rights regarding your personal information:
Access and Review
You have the right to request information about what data we hold about you.
Right to Correction
If there is any error or incompleteness in your information, you may request that it be corrected.
Right to Deletion
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be restricted.
Right to Stop Promotional Communications
You may inform our support team at any time to stop receiving bonus and promotional messages.
9. Privacy of Minors
jayo9 strictly provides services only to those aged 21 or over. We do not knowingly collect personal information from anyone under the age of 21.
Age is verified at the time of registration and confirmed via identity documents where necessary. If we are informed that a minor's information has been collected, we will delete it immediately and close the associated account.
If parents or guardians suspect that their child has registered on our platform, please contact [email protected] immediately.
10. Data Retention
We store your personal information only for as long as it is needed. The following policy is generally followed:
- Information for active accounts is retained for the entire period the account remains active.
- Even after an account is closed, records of financial transactions may be retained for a specified period due to legal obligations.
- Security logs and information related to fraud prevention are kept for as long as necessary.
- If you request account closure, unnecessary information is securely deleted after legal obligations have been fulfilled.
11. Changes to This Policy
jayo9 reserves the right to update this privacy policy at any time. In the case of significant changes, we will notify users in the following ways:
- Publishing a notice in a prominent place on the website
- Sending a notification to the registered email address
- Informing you about the updated policy at the time of login
If you continue to use the platform after any changes, you will be considered to have agreed to the updated policy. You are advised to review this page regularly.
12. Contact
If you have any questions, comments, or requests regarding this privacy policy, please contact us:
- Email: [email protected]
- 24/7 Live Chat Support
Our privacy team will generally respond to your request within 2 business days. Complex requests may take a little longer — in that case, we will let you know in advance.